13 Trouble-Shooting
This section provides information and guidance on how to approach the following issues:
License information is not accepted.
MIB file does not compile.
How to increase the maximum memory size for MIB Designer.
MIB objects seem to be read-only.
SMI compiler reports error 1000 without an error description.
How to get support if MIB Designer hangs or otherwise does not work as expected.
License Information Is Not Accepted
If you enter your license information and the license gets rejected with “The current license information invalid!” then please check the following:
Is the Java Runtime Environment installation of version 1.5 or later and correctly installed? You can check this by running
java -version
from the command line.
Use Copy&Paste to enter the license key value in order to avoid typing errors. License keys are case sensitive.
If you are using a temporary license then check the system time.
MIB File Does Not Compile
When a MIB file does not compile because of syntax errors then follow the steps below to resolve the errors:
1. Look up the error code in section “Error Messages” on page 74.
2. Try to understand the error and correct it with the MIB editor described in section “MIB File Editor” on page 39.
3. If you do not understand why MIB Designer reports an error then consult section “MIB Design” on page 43 about common MIB design and syntax errors.
4. If there are too many errors to fix manually then you can try to compile the MIB file with lenient error checking by using . After you have successfully imported the MIB file, you can then fix the module by using the MIB Designer object editors. You can check a MIB module for syntax errors at any time by using .
5. If the steps above cannot solve your problem, ask for support at support@mibdesigner.com.
How To Increase the Maximum Memory Size
For most situations the default maximum memory size of the Java 2SE Runtime Environment is absolutely sufficient. When you need to compile several thousands of MIB files at once or if you are working with very large MIB modules, then increasing the maximum memory size over 64 MB (128 MB with WebStart) can be necessary.
To specify a non-default maximum memory size of 256MB for MIB Designer, start it from the command line within the MIB Designer installation directory with:
java -Xmx256m mibdesigner.jar
MIB Objects Seem To Be Read-Only
SMI objects represented by nodes with underlined node name are read-only - to be precise - most attributes of those nodes are read-only. Such objects are released objects. Released objects are protected by MIB Designer against incompatible changes.
If you are sure that a MIB module has not been released or used yet, then you might unlock the whole module by choosing . For more details see section “Revision Control” on page 53.
SMI Compiler Reports Error 1000 Without Error Description
If error 1000 is reported without an error description, then an internal error occured. This might be a bug, but it can also be caused because MIB Designer ran out of memory. If you are unsure whether there is enough memory available, you can open the About dialog from to check the free memory.
If lack of memory can be ruled out as problem cause, then please contact support by writing an email to support@mibdesigner.com. Please specify the MIB Designer version and the operating system you are using.
Enable Console Ouput of MIB Designer With Java WebStart
If MIB Designer hangs or otherwise shows malfunction, detailed infomration about the error can be found on the console of the MIB Designer application. When running MIB Designer from with Java WebStart you activate console output by running
javaws -viewer
and then selecting the tab of the . Check the option in the section.
Then run MIB Designer again and the console output will be shown in a window.